Frequently asked questions

What happens when you call a crisis line?

If you’ve never called a crisis line before, the idea of doing so can be kind of intimidating. Here at HopeLine, we recognize that it takes an incredible amount of courage to admit when things aren’t so great and to be willing to pick up the phone and ask for help. A large barrier to people calling or texting a crisis line can be the unknown. What happens when you call? Is it okay to still talk if you’re not suicidal? If you say you’re suicidal, will the cops immediately be called to your location? Are you going to be asked for a lot of personal information?

All of these are important questions, and completely valid. It’s vulnerable to call someone and admit that you’re not doing well. In order to help with these fears, we’ve put together a short step by step explanation of what happens when you call HopeLine.

Calling a crisis line was never meant to be scary. When you call us, you’ll get someone who is trained and ready to listen, and who is ready to be there for you. We’re ready when you are.

How is the severity score calculated in Workers compensation claims?


Our severity scoring models predict the severity of claims with respect to incurred costs at the various stages of the claims lifecycle. Our models take into account the injury incident, claimant demographics, employment details, medical information, and much more.




What are the top drivers of severity and model confidence percentages?


Our models list the main reasons it comes up with the severity score that it predicts. Some top drivers could be the claimant age and type of injury. From these top drivers, our model lists its confidence level based on our databases and similarity this claim has to past claims.




How often is the severity score updated?


As a claim continues through its lifecycle, its severity level is time-updated by new dynamic information. Our models also have the ability to display a claim’s current severity level, and its predicted level. This can help claim managers determine if a claim is increasing or decreasing in severity




Where does this information come from? How is the data collected?


Data is collected from your databases and is sent over to our servers to be run through our engines. Most of the claimant information is taken from the FROI and is also automatically taken from adjuster notes through our text mining algorithms.




How can I schedule a demo?


You can book a free comprehensive demo here





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