HopeLine, Inc. is an independent volunteer organization originally founded by a group of concerned local citizens. In 1970, through local research, they determined that Wake County needed a confidential telephone service for people in crisis to call. In August 1970, HopeLine was established. Calls were first taken September 1, 1970, and we have been serving the community ever since!
SERVING THE COMMUNITY
HopeLine’s believes that caring, non-judgmental listening and resource information will improve the overall well-being of people in the community. HopeLine focuses on active listening techniques to offer caring nonjudgmental listening to our callers.
Active Listening is the driving force behind all of HopeLine's services and has been proven to be effective.The goal of active listening is that the caller will find within themselves the steps toward resolving their own crisis. This happens when the volunteer listens very carefully, reflects key elements of the content, stays with the emotional flow of the interaction, and keeps the focus on the caller and their concerns.
HopeLine’s volunteers are trained listeners, not professional counselors. HopeLine's services are designed be brief in nature and not intended to replace traditional therapeutic settings. These listeners create an atmosphere of acceptance and trust, where the caller feels free to express their thoughts and feelings. HopeLine volunteers are trained to recognize personal biases and to put them aside to focus solely on the caller and their needs. Volunteers do not offer advice but instead strive to create a non-judgmental and supportive space to help callers identify next steps and solutions for themselves. Callers are free to discuss openly with volunteers whatever may be troubling them. HopeLine volunteers are trained to identify physical and emotional emergencies over the telephone and to contact professionals when necessary.
WHAT IS A CRISIS?
A crisis is any circumstance that may lead someone to reach out to us. In general, a crisis arises when an individual does not have the skills and abilities to handle a situation. There are, then, no real boundaries to the term crisis. The range of calls we receive is almost infinite – from suicide, death of a loved one, to coping with choosing a new career, to adjusting to life in a new community, to running away, to relationship problems, to sexual identity, to family violence, to just having a bad day – everything from the seemingly mundane to immediately life-threatening events. You talk, we listen.
All calls to HopeLine are confidential unless we believe the caller is in danger of harming themselves or someone else. Callers are not asked to give their names and volunteers are not permitted to give their names or any personal information. We believe that providing a space where individuals can find non-judgmental support happens naturally when we remove the need to gather personally identifiable information, demographics, and location. HopeLine serves people. All people.